Refund Policy – Tarvos Ed
Digital Products
Digital products include:
- Video Courses
- Test Series
- Downloadable PDFs
- Digital Notes
- Mock Tests
Because digital products become accessible immediately after purchase, all sales are final.
Refunds will not be provided for:
- Change of mind
- Wrong purchase
- Lack of time
- Examination postponement
- Failure in examination
- Device incompatibility
- Internet issues
- Personal reasons
Duplicate Payment
If payment is deducted more than once for the same order, the duplicate amount will be refunded after verification.
Failed Transactions
If payment is successful but access is not activated, customers should contact our support team.
After verification:
- Course access will be activated, or
- A refund will be processed if the payment was unsuccessful.
Printed Books Refund Policy
Replacement or refund may be considered only if:
- Wrong book delivered
- Damaged book received
- Manufacturing defect
- Missing pages
Customers must report the issue within 48 hours of delivery and provide:
- Order ID
- Clear photographs
- Unboxing video (recommended)
Non-Returnable Items
Books cannot be returned because of:
- Change of mind
- Wrong selection
- Preparation completed
- Examination cancellation
- Minor packaging damage
- Delay caused by courier
Cancellation Policy
Printed book orders may be cancelled only before dispatch.
Once dispatched, cancellation requests cannot be accepted.
Digital products cannot be cancelled after purchase.
Refund Timeline
Approved refunds are generally processed within 7–10 business days through the original payment method.
Processing time may vary depending on banks or payment gateways.